Refund Policy

Returns

Our returns, refunds, and exchanges policy lasts 60 days upon receiving your item or items. If 60 days have gone by since receiving your package, unfortunately we can’t offer a refund or exchange. 

To be eligible for a return, your item must be in the same condition that you received them in, with no signs of wear. Each item must be individually wrapped and then packaged.

Additional non-refundable items:

  • Gift Cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the warehouse without confirmation from customer service. 

There are certain situations where only partial refunds are granted (if applicable)

  • Books with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 60 days after delivery or purchase at a convention.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then you refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often a processing time before a refund is posted.

If you’re done all this and you still have not received your refund yet, please contact us through our Contact Us page.

 

Sales items (if applicable)

Only regular priced items may be refunded, unfortunately all sale items are final.

 

Exchanges (if applicable)

We are willing to make exchanges on items as long as the items being returned to our warehouse is within the 60 days of originally receiving the items. 

If the items you are exchanging for costs more than the original, an invoice will be created. The invoice must be paid before new items are shipped. 

If the item you are exchanging costs less than your original item, you will receive a partial refund and your original payment method will be credited for the difference.

When exchanging items that are defective or damaged due to error, and are being exchanged for the same item, send us an email through our Contact Us page, our customer service specialists will advise you on how to proceed further. 

 

Shipping

To return your product, you should mail your products to the location designated by our customer service staff when organising the return;


You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or items.


Refunds, Returns, and Exchanges Policy Disclaimer
All refunds, returns, and exchanges are on a case-by-case basis and must be organised through a customer service staff member who can be reached through Contact Us page.